Barbara Wilhelm

a week ago

Just had my first furnace system maintenance with Summers. Joseph came, and again their service staff are so nice, polite and considerate of our home. We have a 5 year old furnace have never been happy with it or the service I received from another company. One thing I’ve never been happy with is having a heat vent that had no heat come out of it. Getting a new furnace did not fix it and they supposedly “cleaned” all the vents. When I spoke to Joseph he took the time to look into it and discover the vent was closed underneath! (not at the register) he also swept the vent out. So nice. I would highly recommend them and frequently do to people needing service. Their communication is good letting you know when they are coming. They do need to figure out their scheduling it’s kind of annoying They tried to schedule again for furnace check couple days after they were just here and plumbing check 2 months after that was completed. Supposedly it’s a yearly service maintenance package.

Andrea Schlemmer

a week ago

We are new customers. There has been an issue with our furnace since we purchased it. They came and figured out the issue. Helped us to understand what the problem is and how we need to take care of it moving forward. Both of our techs and the customer service have been the best! We will be forever customers. Thank you Connor and Greg for all of you’re assistance.

Kimberly Vanyo

2 weeks ago

First of all, I want to say that the guys arrived right on time. They were efficient and respectful in my home. They covered their shoes and began working. I was so happy that they were able to complete the work in full today. Thank you so much for all you do! Kimberly

A K

6 months ago

Seth was the first tech that came to my home to access the issues. He was very nice and professional but didn’t include the shower doors on my order like we’d discussed. When I mentioned it to him he acted surprised and said “miscommunication,” and instead of including the price of the doors in my initial estimate, he still charged me for them. I didn’t think that was right and it upset me, so, Mindy from corporate called me and offered a refund on the doors which I appreciated. Tyler C, Jacob, and Eli were the techs that arrived on the first day to start the work. When they arrived, I was trying to pick up the glass from my the back window of my car from being damaged by the hail storm and put it in a bag, and Jacob and Eli were so nice to take initiative to use their shop vacs to help pick up the glass. I really appreciated their help beyond what they were there to do. Tyler and Jacob were the main techs there from days 2-4 and they were always very polite and professional in my home and would gladly answer and questions I had. They did a lot of work updating many aspects of the outdated plumbing in my home and installed a new water heater, toilet and walk-in shower too. I really admire their plumbing knowledge and hard work. Jacob was very conscientious about keeping his shoe coverings on when he came in the house, especially since I had carpet in areas. Tyler had to reposition the shower pipe/nozzle so to accommodate my height but left an uneven putty mess in the former opening. I think he could’ve smoothed it out more with a putty knife so I won’t have to sand it down so much. Josh and Tyler S. came another day to install the shower doors and they were very pleasant too. Josh though, had some trouble with applying the caulking and it looked messy in spots. I’m still not satisfied on how it looks on the amount I paid for the shower. Tyler S, came back a few days later because one of the doors was not gliding on the track and was catching in an area. He fixed the issue and tried to fix some of the caulking. He replaced the toilet seat because the cover had been accidentally scratched up when installed. He also helped adjust the water temperature and helped with a leak behind the water softener that was showing on the floor, from someone accidentally not tightening an area all the way. He came back another time to help with a small issue, he’s always very patient and explains many different things about plumbing that I wasn’t aware of. Overall, I think summer‘s employees are very nice, pleasant and professional technicians. There are a few minor issues that had to be addressed, but I would call them again when I need them, plus I’m on their yearly maintenance plan. That means they will come and check on things if I need them to and it won’t be as expensive as if not on the plan.